DOMANDE FREQUENTI\FAQ
ORDERS
Delivery takes approximately 2-4 working days.
During checkout, you will be able to select your preferred delivery option, along with the associated costs and estimated delivery times.
For orders containing multiple items, shipments may be dispatched on different days and from different warehouses.
Once your order has been dispatched, the courier will send you a notification containing tracking details.
Alternatively, by entering your email address and order ID, you can track your shipment via the following link.
During public holidays or periods of high order volume (sales, promotions, etc.), delivery times may be delayed.
For further information, please visit the dedicated portal and look for the relevant section.
Once your order has been dispatched, the courier will send you a notification containing tracking details.
Alternatively, by entering your email address and order ID, you can track your shipment via the following link.
The tracking service will show real-time updates on the status of your shipment from the moment the parcel is handed over to the courier.
If there are no updates for more than 5 working days, you can visit the dedicated portal and submit a report by selecting the relevant section.
For information on changing your order, please visit the dedicated portal and look for the relevant section.
Once you have registered your account via this link, you will receive your welcome discount code by email.
As this is an automated email, we recommend that you also check your junk mail folder.
This code must be entered in the appropriate field when placing your order, before proceeding to payment.
For further information, please contact our customer service at customercare@abrahamindustries.it
A "Size Chart" is available on each item’s product page, showing the measurements corresponding to each size.
Check the item’s measurements, where available.
The models in the photos are all wearing size 42/M and are approximately 177cm tall.
The sizes shown are Italian sizes.
If you have any queries regarding the fit, please contact customer service at customercare@abrahamindustries.it
It is not possible to obtain a refund on VAT for orders placed online.
From the drop-down menu at the bottom left of the website, you can view the countries available for delivery.
By selecting your country, you will see the prices and terms and conditions applicable to that country.
For further information, please visit the dedicated portal and look for the relevant section.
Orders containing multiple items may be dispatched at different times and from warehouses located in different areas.
For each shipment arranged, a confirmation email will be sent detailing the items included.
You will also receive a tracking notification from the courier responsible for the delivery.
If a tracking number you have received does not show any results, it is possible that warehouses in the same area have combined their shipments into a single dispatch. In this case, only one tracking number will be active.
If a shipment is shown as delivered but has not been received, please visit the dedicated portal, look for the relevant section and submit a report.
If all shipments are shown as delivered but not all items ordered have been received, please contact customer service at customercare@abrahamindustries.it
Orders containing multiple items may be shipped at different times and from warehouses in different locations.
For each shipment, a confirmation email with the details of the items included will be sent.
You will also receive a tracking email from the courier handling the delivery.
Sometimes, it may happen that some of the tracking information doesn’t show any updates.
In such cases, it’s possible that different warehouses in the same location have dispatched a single shipment, in which case only one tracking number will be active.
If all shipments show as delivered but you have not received all the items, please contact customer service at customercare@abrahamindustries.it.
PAYMENTS
Cash on delivery is not available.
The available payment methods will be displayed when you proceed to checkout.
For further information, please visit the dedicated portal and look for the relevant section.
During checkout, you will be able to select bank transfer as your payment method.
Follow the step-by-step guide and make the transfer as instructed.
The value date for the transfer must be within three working days of placing the order.
The order confirmation email will only be sent once we have received payment.
For further information, please visit the dedicated portal and look for the relevant section.
If your order is successful, you will receive an order confirmation email straight away.
If you have paid by bank transfer, you will only receive this email once the payment has been credited to our account. This usually takes up to seven days.
If your payment has gone through but you have not received an order confirmation email, please contact customer support at customercare@abrahamindustries.it
RETURNS
To make a return, please refer to the Returns and Refunds section of the website and follow the procedure outlined in the relevant links.
You must submit your return request within 14 days of the order date.
Returns can always be made regardless of any ongoing promotions.
You may submit only one return request per order (even if it includes multiple items from the same order).
Therefore, you must wait until you have received all the items you ordered before submitting the request.
You may submit only one return request per order (even for multiple items) within the permitted period.
Please note that items to be returned will only be accepted if:
- they have not been used;
- they have not been damaged whilst being tried on;
- they have not been soiled or washed;
- they retain all original components, labels and finishes;
- they have not been altered in any way.
Should the return be considered non-compliant, i.e. if the products returned by the customer are damaged, used and/or soiled, the customer will receive an email from customer services outlining the next steps to follow.
Please refer to the Returns and Refunds section of the website and click on the relevant link to view all the return instructions.
If the return includes multiple items, they must be placed in a single package and shipped with a single shipping label.
If you receive a defective item or one that is different from what you ordered, please log in to the portal and follow the steps outlined in the relevant section at the following link.
REFUNDS
Before issuing a refund, our logistics team must verify the conformity of the returned items.
For further information, please refer to the relevant section of the terms and conditions of sale at the following link.
The refund will be issued within 14 days of receipt of the return and only after the logistics department has confirmed its compliance.
For further information regarding refund timescales, please visit the dedicated portal and consult the relevant section.
If the return is found to be non-compliant, customer service will provide instructions on how to proceed via email.
In case of return, you can request a refund of the amount paid or a gift card of the same amount.
Refunds are processed by reversing the original payment for the order within 14 days of the return being received by our logistics department.
If you choose a gift card as your refund method, please let us know by email at customercare@abrahamindustries.it
The gift card will be sent by email to the address provided in the return request.
The gift card is valid for three months from the date of issue and can be used for subsequent online purchases in multiple transactions until the credit is used up.
If the account used to make the payment is due to expire or has been closed, you must notify us of this when submitting your return request to customercare@abrahamindustries.it
Please note that a handling fee will be deducted from each return.
To view the details of the deduction, please refer to the Returns and Refunds section.
Depending on your original payment method, it may take up to 21 days for the refund to be visible in your account.
Once the refund has been processed, you will receive a confirmation email.
If the refund has not appeared in your account after the number of days indicated, please log in to the dedicated portal and check the relevant section.
As stated in the conditions of sale, in the event of a return, any outward shipping costs will not be refunded.
Return handling costs will be deducted from each return.
Please refer to the Returns and Refunds section to see the details of the deduction.
The refund is made by reversing the original payment. Therefore, if promotional codes (e.g. welcome discount) were applied when ordering, the actual amount paid for each item purchased is refunded.